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Shipping, Returns, & Terms

ACCEPTANCE OF GOODS

*Customer agrees that his/her signature by his/her representative or affiliate to receive the product(s) or on any other confirmation, invoice, delivery receipt, purchase order, or other sales receipt is presumed to establish acceptance of these Terms and Conditions.

*Asti Salon Supply does not accept responsibility for assembly or mounting of any purchased items.

*Asti Salon Supply does not accept responsibility for maintenance or up keep of any purchased items. Proper use and maintenance of all items purchased, is solely the responsibility of the customer and not that of Asti Salon Supply.

*Asti Salon Supply has no responsibility or knowledge of individual codes or laws. Compliance with local state and federal codes is the sole responsibility of the customer.                                                                                                                                                      

SHORTAGES OR DAMAGES

*SHORTAGES or DAMAGES must be reported either at time of delivery or within 48 HOURS of receipt. Problems reported later are not the responsibility of Asti Salon Supply and cannot be guaranteed or resolution.

*In the case of irreplaceable pieces damaged in shipment or otherwise Asti Salon Supply retains the right to monetarily replace these items as we see fit.                                                                                                                                                                                     RETURNS AND REFUNDS

*No merchandise will be accepted for return after a 30 day period from time of purchase.

*No used merchandise will be accepted for return.

*ALL merchandise returned will incur a minimum of 20% restocking and reconditioning fee.

*ALL merchandise returned must be in its original packaging. All packing materials, manuals, and other accessories and documentation must be included in the original packaging as provided by the manufacturer. A return will not be processed, or a restocking fee (20%) may be charged, in the event ANY item(s) included in the original shipment to you is not present in the return package. Items sent for return consideration will be immediately denied and Asti Salon Supply return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered, or physically damaged.

*No returns accepted without prior authorization. We reserve the right to refuse any unauthorized returns.

*CUSTOMERS ARE RESPONSIBLE for return shipping on all orders. Unless otherwise noted.

*Merchandise marked as “Special Order” on an invoice are not eligible for return.                  

*All customer refunds can take up to 2-6 weeks.         


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We may also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Shipping rates are estimated based on weight. We use the most competitive LTL freight quotes available since our product is typically large and very heavy. Since shipping LTL freight can vary so widely from location to location, we will always check to see if we can offer a lower price than what is listed at checkout. However, you will never be charged more than what is listed.

WAREHOUSING FEES

*Storage charges will apply 30 days after date of purchase unless otherwise noted.

*A minimum charge of $50 up to $150, PER PALLET PER MONTH will apply. These extra charges are determined by dimension and weight of item(s) in question.

*Any unclaimed or past due account balances beyond  6 months from original invoice date become the property of Asti Salon Supply and subsequent forfeiture of deposit is thus treated the same.                                                                                                                   

LIMITATION OF WARRANTY

*Asti Salon Supply shall not under any circumstance be liable for special, incidental, or consequential damages such as, but not limited to, damage to or loss of property or equipment, loss of profits or revenue, cost of capital, cost of purchase or replacement goods or related claims of a customer. Customers’ remedies set forth herein is exclusive. The liability of Asti Salon Supply under these Terms and Conditions, or from negligence, strict tort or under any warranty or otherwise, shall not exceed the price of the goods which such liability is based (unless Asti Salon Supply elects to repair or replace such goods at its own expense).

*The handling of a warranty for an item that is discontinued and or no longer available becomes the discretion of Asti Salon Supply for replacement.

*A licensed plumber MUST perform all installations for plumbing and related equipment professionally. Failure to do so negates original manufacturer warranty. Documentation must be provided at time of complaint. NO EXCEPTIONS.

*All wash units MUST be securely fastened to the floor.

*Asti Salon Supply reserves the right to sell certain goods “AS IS,” without any warranty whatsoever for such goods.

ORDER CANCELLATIONS

*Orders cancelled after 48 hours will be charged an administrative fee of $25.00 as well as any other applicable charges.

*Asti Salon Supply reserves the right to cancel ANY transaction at ANY time for ANY reason.                                                            

WARRANTIES

*Asti Salon Supply warrants to the original purchaser that all equipment and salon furniture are free from material defects in material and workmanship for a limited period of time starting from the original date of purchase. All equipment and salon furniture carried by Asti Salon Supply comes with a limited 90 day warranty, except where otherwise stated. Shampoo unit fixtures and parts have a warranty period of 90 days. Equipment parts and accessories have a warranty period of 30 days. ALL equipment must be used and operated by qualified, trained, licensed professionals ONLY. Asti Salon Supply is not liable for any improper use of equipment, furniture, and other consequential damages.

*This limited warranty does not cover the damage caused in transit, improper installation, excessive use, alteration, water, fire, discoloration, fading, staining, mishandling, tampering, abuse or misuse of equipment. All warranties are limited to repair or replacement and remain at our discretion. The warranty does NOT cover shipping charges to and from our repair centers.                                                                           

MAINTENANCE

*Customers MUST periodically check and tighten ALL connections on assembled furniture and equipment monthly.

*Customer has the responsibility to make sure the product purchased is for your own intended use.

*Never leave clients unattended while using our equipment or furniture. Chairs must be at lowest position before allowing clients to get on and off the bed/chair.

*Always assist clients while they are getting on or off the chair.                                                                                                            

OFFICE STATEMENT

*Asti Salon Supply decisions regarding the policies contained herein are unilateral. We do not seek your approval or agreement of compliance nor is this policy negotiable.

*Asti Salon Supply may amend these policies at any time.

 

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